Designing and implementing an Oracle BI and OBIEE solution for interpreting and reporting Customer Loyalty Analytics is one of the most important initiatives an enterprise can execute in today’s dynamic environment.  Choosing the right data from various data sources necessary to recognize meaningful customer trends, and identify tactical and strategic objectives to take advantage of those trends, can be challenging for even the most experienced IT professionals. Step Ahead augments your Oracle implementation with a comprehensive set of  ‘Customer Loyalty Analytics’ built on Oracle’s OBIEE 11g Technology Platform that is unique in many ways:

1. Step Ahead’s Customer Loyalty Analytics can source leads and customer data from Salesforce.com, Oracle(Siebel) CRM, SugarCRM, SohoCRM, or any lead generation application, as well as relational databases or flat files such as Microsoft Excel spreadsheets, and integrate it with Oracle Order Management System, Partner Central and financial applications.  Our customers are not tied to single source of data from source applications, yielding a more comprehensive view of your customer loyalty analytics.
2. Complete ETL (Extract, Transform, Load) is available in Oracle’s ODI and Informatica with complete mapping and workflows. StepAhead builds on that foundation, providing customized source data mapping and transformation adjusting to ensure all available data is represented in your customer loyalty analytics.
3. Complete Meta data built in OBIEE 11g platform, allowing for a custom work to be built on a consistent and proven data model, resulting in lower development costs and a higher quality product.
4. Complete Dashboards and Reports built in OBIEE 11g ver 11.1.1.6. clients an instant view of their application user interface which can be viewed and tested prior to final implementation.
5. Our solution contains Customer/Partner 360 dashboards, enabling implementation prior to the build of the complete data model for testing and customization.
6. Our solutions contain dashboards displaying data from Leads to Revenue (all in one), allowing the display of data from practically the entire data model, providing a key insight into how your solution needs to be modeled.
7. We can support an on-premise Oracle implementation or a cloud-based solution set utilizing StepAhead resources and management. This combination of solutions provides a consistent, quality-driven, cost effective solution from the Cloud that clients can use before deciding to implement an on-premise solution, saving time and money.

Our Customer Analytic 1.0 supports Oracle Database Enterprise Edition 11g R2, Weblogic 11g R1, Solaris 11 and Linux 5.5 or above.

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The Out of the Box CLA on Cloud is easily customized and configured to meet individual needs of the customer. Some of the options we provide are a hybrid model:

• The OBIEE infrastructure is offered on the cloud with specific customization of the customer CLA. Certain components from the Core Data Model will be retained as they are generic to every customer implementation. The ETL is customized and delivered to the client as a Virtual Machine which could be installed in their data center and will be run by us to move data from their operational application to the their data warehouse. Once the data is migrated to the data warehouse, the OBIEE application on the cloud is then configured to access the data warehouse from the client’s data center.
• We also provision to host the data warehouse in Cloud providing exclusive access to the customer. The OBIEE infrastructure is currently offered on muti-tenancy model, and we also do have single tenancy model as well.